Fragbuzz Refund Policy
Fragbuzz maintains a fair and transparent refund policy for online orders across Bangladesh. When an order issue qualifies for a refund under our guidelines, we ensure swift, hassle-free processing.
Approved refunds are processed back to the customer's original payment method (Mobile Financial Services like bKash/Nagad or bank account) following item verification.
For refund assistance or status inquiries, please review the criteria below and contact our support team with your order details.
When an item cannot be replaced due to stock availability, or in approved return scenarios, Fragbuzz provides a transparent refund process for our valued customers.
We Issue a Refund When
- an ordered fragrance is out of stock or cannot be fulfilled — the purchase price and any paid shipping costs will be fully refunded;
- a transit-damaged or incorrect perfume bottle is returned and verified, but an exact replacement unit is unavailable within 5 to 7 business days;
- a cancellation request is submitted and confirmed before the order has been dispatched by our logistics team;
- a rare verification issue arises regarding an order, approved directly by Fragbuzz customer care.
The Method
Refunds follow the same initial verification as replacement requests. Customers can find more information on our Return Policy page. When a return is inspected and approved by the Fragbuzz team, we initiate the refund promptly.
For prepaid orders via mobile financial services (bKash, Nagad, Rocket) or debit/credit cards, refunds are credited back to the original funding account within 5 to 7 business days. For cash on delivery orders, customer care will request your preferred bKash/Nagad or bank account details to complete the transfer directly.
Last updated: September 2026
