Fragbuzz Return & Replacement Policy
Fragbuzz is committed to delivering pristine, authentic fragrances to every client. Our return and replacement policy provides clear guidance in the rare event of transit damage or an incorrect shipment.
To be eligible for return or replacement, items must remain unused, sealed in their original retail packaging, and accompanied by the original delivery receipt. Report any issues within 24 hours of delivery for prompt resolution.
For full details or to initiate a claim, please review the steps below and reach out to Fragbuzz customer care.
It is possible that a client will not receive their order due to a technical issue with our service or a misunderstanding between the fulfillment and delivery support team. If we send the wrong item or something breaks during transit, it is our responsibility. We guarantee that all of our customers will receive the authentic products they have ordered. We lay out Fragbuzz’s return and replacement policy so that there is no ambiguity about where we stand if a customer receives an incorrect or transit-damaged item.
In what ways is it possible to get a replacement?
Customers have the option to request a replacement product from us if:
- the bottle or outer seal is broken or leaking upon arrival due to transit damage;
- the item received does not match the product, concentration, or volume ordered;
- the order did not come with the promised items or decant specifications;
- any clear defect or packing mistake occurred on our part.
Criteria for Replacement
When we dispatch the wrong perfume or if an item is damaged in transit, we will replace it promptly. To ensure fair processing, the following criteria apply:
- The fragrance must remain unused, with its original sprayer, cap, and seal intact (unless damaged during delivery).
- No replacements will be made for free promotional samples that were included as gifts.
- Authenticity stickers, batch codes, and original luxury boxes must accompany the return.
- Products returned by customers must be securely packaged in their original delivery containers, along with the original Fragbuzz invoice.
- We expect the incorrect or damaged item to be included in the returned package.
The Best Way to Contact Us
Contact us within 24 hours of receiving the parcel via WhatsApp or email, detailing your issue and attaching clear photos/videos of the package, batch code, and invoice number.
Our customer service department will provide instructions and the correct return address for shipping the item back via courier. When your claim is verified, we will cover the return shipping costs.
Once we receive the merchandise, we will inspect your claim. If a replacement is warranted, your replacement bottle will be shipped out within 3 to 5 business days.
If an identical replacement fragrance is out of stock, you may choose an alternative perfume or request a prompt refund. See our Refund Policy for further information.
Last updated: September 2026
